Let Us Assist You

Our desire is to make your journey as seamless
as possible, so you feel supported,
informed and at ease.


Frequently Asked Questions

We understand that there are many questions you may have in your search for quality home healthcare.
Below please find answers to some common questions.

What does HSNNY do?

Very simply put, HSNNY helps people so they can continue to live and recover independently at home. Whether someone just needs a little help with something like light housekeeping or if they need complex medical assistance to recover from a serious illness or injury, HSNNY employs nurses, therapists, and home care aides to carry out a plan that matches your needs.

What area does HSNNY provide these services to?

HSNNY serves all of St. Lawrence County including Potsdam, Canton, Ogdensburg, Massena, Gouverneur, and other surrounding areas.

What does this service cost?

The cost of home care services can be as varied as the types of services themselves! HSNNY participates with almost all insurance plans, including Medicare and Medicaid, as well as arranging for direct payment for services not covered by any insurance. The best way to determine what this service might cost is to schedule an in-home assessment to determine what is needed and our experienced staff will assist in figuring out the cost to you.

Does HSNNY accept Medicare or Medicaid?

Yes, HSNNY accepts Medicare and Medicaid along with almost all other types of insurance. For more details about our pricing, please reach out to one of our team members.

What types of services does HSNNY offer?

All HSNNY patients are assigned a Registered Nurse Case Manager to oversee and coordinate the services needed in cooperation with your physician. Additionally, services can include Physical, Occupational, or Speech Therapy, Medical Social Workers, Nutritionists, and aide services. After consulting with you, your family, and your doctor, a plan is developed specifically for you so you can continue to live and recover independently at home.

Still Have Questions?

Please give us a call and we will help you figure it out.


My home health provider Emily is tops in professionalism and human kindness.

She always calls before she comes in, and she listens very carefully and explains my coverage to make sure I understand the limits I have. I enjoy our conversations and the human dignity she brings each visit. Emily is a great representation of HSNNY

By Dawn A.